Fixing the Bose Earbuds Not Charging in Case Problem: Solutions That Work

So you splurged on a pair of those fancy new Bose wireless earbuds but now they’re giving you trouble, huh? You put them back in the charging case like always but now the charging light isn’t coming on and they don’t seem to be charging at all. Panic sets in – these babies weren’t cheap and now they might be broken already?

Don’t worry, there are a few things you can try to get your Bose earbuds charging in the case again before you have to send them off for repair or replacement. We’ll walk you through some quick fixes to get your earbuds back to charging as good as new.

The solutions range from simple resets to deep cleaning the charging contacts to get power flowing again. Try not to get too frustrated – with some patience you can likely get back to wirelessly jamming out, podcasting and phone calling in no time. Let’s dive in and get those earbuds charging!

Sometimes technology can be frustrating when things don’t work as expected. If your Bose earbuds won’t charge while in the case, don’t worry, there are a few things you can try to get them charging again.

The most common reasons your wireless earbuds won’t charge in the case are:

The case isn’t plugged in or charging

Double-check that the charging case is properly plugged in and charging. The case needs the power to charge the earbuds.

Dirty charging contacts

The metal charging contacts on the earbuds and in the case can get dirty over time, preventing a proper charge connection. Gently clean the contacts on both the earbuds and in the case with a dry cotton swab.

Earbud placement in the case

The earbuds need to sit properly in the charging slots in the case to charge. Remove and reseat the earbuds in the case to ensure full contact with the charging pins.

Battery drain

If the earbuds have been in use for a long time, the batteries may be significantly drained, taking longer to charge. Leave the earbuds in the charging case for at least 2 to 3 hours to give the batteries time to recharge before trying to use them.

Faulty charging case

If all else seems in working order, the issue could lie with the charging case itself. You may need to have the Bose charging case serviced or replaced to get your wireless earbuds charging again.

bose earbuds not charging in case

If your Bose earbuds aren’t charging in the case, don’t panic. There are a few common reasons this happens, and solutions you can try.

A Dead Battery

The battery inside the charging case itself could be drained. Plug the case into its charging cable and a power source like your laptop or wall charger. Leave it charging for at least 30 minutes to give it a boost. Then check if your earbuds are charging as expected. If that was the issue, the case battery light should turn solid when it’s done recharging.

Charging Contacts Not Working

The metal charging contacts inside the case or on your earbuds could be dirty or damaged, preventing a proper connection. Gently clean the contacts on both the case and earbuds with a dry, soft bristled brush. Be very careful not to bend the contacts. This should get the current flowing again so your earbuds can charge.

Earbuds Not Fitting Properly

For the earbuds to charge in the case, they need to sit properly in their charging cradles. Double check that your earbuds are fitted snugly in place, and that the case is fully closed. An improper fit is often an easy fix.

Firmware Needs Updating

In some instances, outdated firmware on either the charging case or earbuds can cause charging issues. Connect your case to the Bose Updater site or mobile app to install the latest firmware update. This will ensure your earbuds and case are communicating properly so charging can resume.

bose earbuds not charging in case

Cleaning the charging contacts on your earbuds case and the earbuds themselves is one of the simplest solutions that often fixes the issue of your Bose earbuds not charging in the case. Over time, built-up dirt, dust and grime can prevent a solid connection between the charging pins in the case and the earbuds.

Cleaning the Earbuds

Remove the earbuds from the charging case. Use a dry, soft cloth like microfiber to gently wipe down the metallic charging contacts on each earbud. Be careful not to get any liquid in the earbud openings. If any visible debris is stuck on the contacts, you may need to use a toothpick or wooden nail file to gently pry it off.

Cleaning the Charging Case

Turn the charging case over and locate the small metallic dots that line up with the earbud contacts when docked in the case. Use the same soft, dry cloth to wipe these contacts clean. You may need to use a flashlight to see inside the charging case properly. Any dirt or grease on these contacts can inhibit the flow of power to your earbuds.

Once everything looks clean, place your earbuds back in the charging case. Leave them to charge for at least 30 minutes. After that time, remove an earbud and check that the charging indicator light is displaying the correct charging status.

If the issue seems resolved and your Bose earbuds are charging as expected, you’re all set. If not, it’s time to try other solutions like resetting your earbuds or updating the firmware.

With some routine maintenance and regular cleaning of the charging contacts in the case and on your earbuds, you can avoid the annoyance of your Bose earbuds not charging in the case and keep enjoying wireless listening. Let me know if you have any other questions!

bose earbuds not charging

If your Bose earbuds aren’t charging while in the case, try resetting them. A reset can fix software issues that may be preventing them from charging properly.

To reset your Bose earbuds:

  • Forget the earbuds from your Bluetooth device(s). Go to the Bluetooth menu on your phone, tablet or computer and select “Forget” or “Remove” next to the earbuds.
  • Turn off your earbuds and place them in the charging case. Close the lid of the case.
  • Wait 30 seconds, then open the lid. The earbuds will automatically turn on and go into pairing mode. The LEDs on each earbud will flash red and blue.
  • Close the lid again. Wait another 30 seconds.
  • Open the lid again. The earbuds should now go into charging mode, with the LED on the right earbud pulsing white to indicate it’s charging.
  • Leave the earbuds in the case for at least 30 minutes to fully recharge.
  • Once charged, open the case lid, remove an earbud and place it back in your ear. The earbud should power on automatically. Repeat with the other earbud.
  • Re-pair the earbuds to your device(s). Go to the Bluetooth menu and select the earbuds to connect them.
  • Test to ensure your earbuds are charging properly in the case. The LED on the right earbud should pulse white when placed in the case.

Performing a reset on your Bose earbuds can fix issues with the software that may be interfering with charging. Be sure to give the reset steps a try before contacting Bose support for further help. Let me know if your earbuds are now charging properly after trying a reset or if you have any other questions!

If the above steps do not fix the issue and your Bose earbuds are still not charging in the case, it’s time to contact Bose support for help. They are available by phone, email or live chat and can provide additional troubleshooting tips or may need to service or replace your earbuds if necessary.

Contacting Bose Support

To get in touch with Bose support, you have a few options:

  1. Call them at 1-800-379-2073. Phone support is available Monday-Friday 9am to 9pm and Saturday-Sunday 9am to 6pm EST. Be prepared to provide details about your earbuds model, serial number, and the specific issue you’re experiencing.
  2. Email support at In your email, include information about your Bose product, serial number, and a detailed description of the problems with your earbuds not charging in the case. Attach any photos or videos that could help in diagnosing the issue. An agent will respond to your email, usually within 24 to 48 hours.
  3. Use the live chat feature on The chat is staffed Monday-Friday 9am to 6pm EST. You’ll need to provide the same details as noted above. Live chat allows for a quick back and forth with the support agent to try additional troubleshooting steps.

The Bose support team is well-trained to diagnose and fix issues with their products. Be patient and willing to try any suggestions they provide, even if they seem repetitive of what you’ve already attempted. Small details or steps can sometimes be missed, and their additional guidance could resolve your problem. If all options have been exhausted, they will likely need to service or replace your earbuds to get you back to enjoying your music.

When your Bose earbuds case stops charging your earbuds, it’s usually a sign that the built-in rechargeable battery is deteriorating. After a few years of regular use, the capacity of rechargeable batteries begins to decrease. At some point, they won’t hold a charge well enough to power your earbuds for long or at all.

Time for a Replacement

If your earbuds case is no longer charging your earbuds, or only providing a short battery life after charging, it’s probably best to replace the case. Trying to repair or replace just the internal battery is difficult and may end up costing nearly as much as a replacement case. Bose sells replacement charging cases for most of their wireless earbud models on their website or through major retailers.

Replacing your earbuds case will ensure you can keep enjoying wireless listening for hours on end. A new case will charge your existing earbuds to 100% so you can get back to streaming podcasts, audiobooks or your favorite playlists without interruption.

Rather than deal with the hassle of your earbuds dying after just an hour or two, invest in a new Bose charging case. Your ears will thank you for it, and you’ll regain the freedom of being untethered to your phone or music device all day long.

Of course, if your earbuds themselves are also having issues holding a charge or connecting properly, it may be time to replace them as well for the best listening experience. But trying a new charging case first is an affordable way to potentially solve the problem and extend the life of your current wireless earbuds.

  • The case battery might be low or dead. Plug the charging case in to charge the internal battery. The earbuds won’t charge if the case battery is depleted.
  • The earbuds aren’t seated properly in the case. Gently wiggle and reseat the earbuds in the charging ports in the case to make sure the charging contacts connect.
  • Debris buildup on the charging contacts. Use a cotton swab dipped in rubbing alcohol to gently clean the charging contacts on the earbuds and in the case.
  • A hardware issue with the earbuds or charging case. If cleaning the contacts and reseating the earbuds doesn’t work, you may need to contact Bose support for diagnosis and repair options.

Yes, the charging case itself needs to be charged separately from the earbuds for the earbuds to charge in the case. The case battery provides power to charge the earbuds when they’re docked in the ports. If the case battery is depleted, it won’t be able to charge the earbuds. Charge the case using the included USB cable.

Charging times can vary depending on the model of your Bose earbuds, but most take 2 to 3 hours to fully charge in the case. The case provides “quick charge” power, so just 15 to 30 minutes in the case can provide up to 2 hours of playback. For a full charge from empty, leave them in the case for at least 2 hours.


So there you have it, a few simple solutions to try if your Bose earbuds aren’t charging in their case. Don’t get too frustrated yet – with some patience and troubleshooting, you’ll likely be able to get them working again. Give each of these fixes a shot and hopefully one will do the trick. If not, you may need to contact Bose support for further help.

But for now stay positive – where there’s a will, there’s a way. Keep listening to your favorite music and podcasts, make those important calls, and get the most out of your wireless earbuds. The minor annoyance of them not charging will soon be a thing of the past!

Author at Budsera
Bilal Naeem is the Tech Gadgets Reviewer and Author of, He was born in Pakistan and has lived most of his life in Lahore. He loves to write about Technology and Gadgets. You can visit his site (Get the earbuds Habit!)
Bilal Naeem

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